LLHOMD Frequently Asked Questions

  • What does LLHOMD mean?

    Each letter in LLHOMD represents the first name initials of the family who founded the brand. Lowell, Lorna, Haywood, Omar, Monique and Daren.

  • Do you have free shipping?

    Yes. Free shipping is on purchases of $55 and above.

  • What is the cost of standard and expediting shipping?

    At LLHOMD we are proud to offer you two shipping choices to suit your needs. Standard Shipping at a cost of $7 and Expedited Shipping at a cost of $11

  • How long will my shipment take to arrive?

    If Standard Shipping is selected, typically 2-5 days transit time once the order is shipped. If Expedited shipping is selected 1-3 days. These can vary depending on a variation factors eg. weather, seasonality etc.

  • Does LLHOMD ship to Po Boxes?

    Yes we do offer deliveries to PO boxes.

  • Where is my Order?

    If you have an account please visit this page and provide the details requested to track your order. If you don’t have an account check for an email from CustomerService@LLHOMD.com.

  • How can I find the status of my order?

    Find the status of a particular order and view your Order History on the Order Status tracking page under MY ACCOUNT. Please note that the Order History will not be updated until the product(s) have shipped.

  • Do you ship internationally?

    No. We currently do not ship internationally, including Canada. We ship to all 50 United States.

  • Can I return or exchange a product?

    Please visit our return and exchange policy here

  • How do I contact LLHOMD?

    You can contact us by filling out the contact us form on our website home page or write us at PO Box 1240, White Plains NY 10602.

  • Are LLHOMD products Vegan?

    Yes. A majority of our products are vegan. Please visit our website to view our vegan products collection..

  • What are LLHOMD products made with?

    LLHOMD products are made with natural and essential oils along with ingredients such as Prickly Pear, Cocoa Butter, Aloe Vera, Shea Butter and Pomegranate among other ingredients. For more info visit the “Ingredients” tab on the product pages.

  • What are LLHOMD Bars?

    Our LLHOMD Bars are our line of vegan-organic soap bars available exclusively on LLHOMD.com.

  • Are LLHOMD Bars only to use on the face?

    No. Our LLHOMD Vegan - Organic Bars can be used on the face and body. Our Rosemary Lavender Shampoo Bar can be used on hair as well as face and body.

  • How often should I use LLHOMD shampoos and conditioners?

    It depends on your hair. If your hair is dry 1 - 2 times a week. Oily hair 3 -4 times a week or as often as needed. Always follow up with LLHOMD conditioners, leave in creams and hair moisturizers for best results.

  • How do I know if LLHOMD products are right for my hair and skin?

    LLHOMD products are made for every woman. No matter your hair type or melanated skin type. We use high quality ingredients and many of our products are vegan. Try our line-up of products! You’ll love the results.

  • I have a nut allergy? Do your products contain any nuts?

    Many of our products do have nut derivatives such as sweet almond oil. You can check the ingredients for each of our products in the “Ingredients” tab on the product page.

  • Are your products tested on animals?

    We do not test on animals.


  • Product says out of stock. Is it discontinued?

    Unfortunately, at this time we are currently out of stock of this specific item. Please check back at a later date. We should be restocking shortly.

  • Where can I get samples?

    Please follow us on our social media pages or sign up for our Newsletter for announcements on upcoming promotions and sample giveaways.

  • How do I find LLHOMD on social media?

  • What form of payment do you accept?

    We currently accept all major credit cards (American Express, Discover, MasterCard, and Visa), PayPal, Apple Pay, Google Pay and Klarna.

  • How can I become a brand ambassador for LLHOMD Beauty Care?

    You can find out more details about becoming a brand ambassador by filling out the contact form and indicating you desire. Tell us more about why you want to become a LLHOMD Beauty Care brand ambassador. Also include your social media handles.

  • I own a beauty salon / hairdressing shop. Do I get a discount on LLHOMD products?

    You can find out more about discounts for beauty salons / hairdressing shops by filling out the contact us form on our website. We’ll get back to you. Be prepared to provide information validating your store address and ownership.