Shipping Options
We offer standard shipping (2-5 business day transit time) and expedited shipping (1-3 days transit time). Delivery options for PO Box addresses and military locations are also available.
**Due to the Covid-19 impact some orders may be delayed.**
Order Processing and Lead Time
Please allow up to 1- 3 business days for us to process your order (shipping transit time applies after order is processed and shipped). All orders processed after 3pm EST will be considered next business day orders. (Business days include Monday through Friday and exclude holidays and weekends. Orders processed on Friday after 3pm EST will continue processing on the following business day.)
Canceling An Order
Although we do not accept any returns or exchanges, you may cancel an order. Please note: Orders cannot be cancelled once packed or staged for shipping. To cancel an order before it is packed and staged for shipping you must reach out to Customerservice@LLHOMD.com.
Orders placed prior to 3pm est. May be packed and shipped the same day.
Damaged Product
It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please contact us at Customerservice@LLHOMD.com with photos of the damages and necessary information to support your claim and we will be happy to assist you.
LLHOMD, Inc. reserves 30 days to reship any reported missing or damaged items from the initial shipment date.
All damaged claims must be submitted within 14 days from initial shipment date, along with photo evidence (highly suggested) in order to ensure proper resolution.
Incorrect Shipping Information
If a package is returned to LLHOMD, Inc. fulfillment partner due to an incorrect or incomplete shipping address provided by a customer, the customer was not home for delivery or if the package exceeded the maximum amount of time to be held at a pick-up location, the customer will be responsible for the return shipping cost as well as the redelivery cost. LLHOMD, Inc. is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
Once an order has been submitted, we offer services that allow you to modify or cancel your order if needed. You can utilize these features by creating a LLHOMD account. Any edit or cancellation must be completed before your order has been processed.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
Lost or Stolen Packages
LLHOMD, Inc. is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, LLHOMD, Inc. will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.
LLHOMD, Inc. reserves 30 days to reship any reported missing or damaged items from the initial shipment date.
All damaged claims must be submitted within 14 days from initial shipment date, along with photo evidence (highly suggested) in order to ensure proper resolution.
Items Not in Stock
We strive to have all of our products available for immediate shipment. Due to popularity and high demand for our products, some products may become back order items. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of your order, we will send out all available items and place the remaining item(s) on back order. Your remaining back order items will be shipped separately as soon as possible with no extra shipping costs charged to you.